LEADERSHIP TEAM

JOHN H. "JOE" KNOWLES, President, Chief Executive Officer and co-founder

Joe Knowles is an experienced entrepreneur, focused on enterprise development in public health since 2003.

In addition to his role as president and chief executive officer of IHM, Joe was founder and vice chair of IHM Services Company, a venture-backed, for-profit subsidiary of the Institute, which provides SaaS-based clinical quality and regulatory reporting for over 100 hospitals across the country. 

Prior to co-founding IHM with Anita Karcz, Joe was a co-founder of Brooktrout Technology, a leading voicemail and voice processing firm; LittlePoint Corporation, whose sustained-release products included the first insect repellent for children registered by US EPA; and Wakefield Partners, a consulting partnership of technology, financial and investment professionals.  

Active with a number of not-for-profit organizations, Knowles was founder and managing partner of Neighborhood House, LLC, which assembled capital and pro-bono real estate and legal expertise in order to purchase underutilized commercial properties in Boston’s inner city. 

Joe holds an AB from Harvard College, an MBA from Columbia University, and an MPH from Harvard School of Public Health, where he was a visiting scientist in the Department of Society, Human Development and Health from 2002 to 2010.

ANITA KARCZ, Chief Medical Officer and co-founder

Anita Karcz is a physician and leader in various segments of health care, particularly in health care information technology.

She spent several years as a practicing emergency physician, and was active in hospital and professional society leadership roles. She was vice president of clinical product development at InterQual Inc., a company that developed utilization criteria for hospitals and managed care. She has been on the founding team of three medical device companies, and has served as a management team member or business advisor at several other early biotechnology, medical device and health care IT companies. 

She served as a member of the AHRQ advisory panel on severity adjustment research. She was also an invited participant for the President’s Council for Science and Technology Advisory meeting in 2013. She has served as chair and board member of the MIT Enterprise Forum of Cambridge, an organization helping entrepreneurs build successful companies.

She has a BS and an MD from the University of Massachusetts and an MBA from Northeastern University.

JOHN VOLPE, Chief Revenue Officer

John comes to us with over 20 years of business and clinical analytical experience.     

As Vice President of Sales for Dimensional Insight, a privately held business intelligence software company, he built an organization that grew from 3M to over 18M; selling and implementing complex Healthcare reporting and analysis solutions.  John was responsible for the creation of a Healthcare practice that won “Best in Klas” for Healthcare Business Intelligence and Analytics consistently for almost a decade.

Holding leadership sales roles at Microsoft and MicroStrategy, John leveraged his experience to build technology solutions specifically designed to meet the needs of healthcare clients.

As a proven entrepreneur, John has brought a number of companies from initial seed capital through multiple consecutive rounds of funding; demonstrating a keen ability to create new markets and launch innovative products.

John received his Bachelor’s degree from Boston College.

RICK CROWLEY, Chief Financial Officer

Rick joined IHM in 2007.  He has over 35 years of financial and management experience.  Since 1995, he has worked as a contract CFO with more than 45 for-profit and not for profit organizations.

Prior to running his own consulting business, Rick served in various leadership positions at The Crosby Vandenberg Group, Trans National Financial Services, and LittlePoint Corporation.

Rick earned a BA in Economics from Providence College, and received training in accounting at Cornell Business School.  He earned his CPA while at Price Waterhouse and is a certified Cultural Transformation consultant. 

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TOM W. GAITHER, Chief Operating Officer

Tom returns to IHM where he previously served as Vice President of Customer Development on the leadership team that commercialized a certified Meaningful Use quality reporting solution.

Tom has extensive experience at the intersection of healthcare and information technology. Prior to IHM, he was Vice President of Marketing at Diameter Health, where he re-positioned the company as a leader in clinical data optimization. In addition, Tom also served in senior leadership positions at Dun & Bradstreet, iMarket and Epsilon.

Tom earned a BA in Economics from Tufts University, and his MBA from the Tuck School at Dartmouth College. 

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